Ratio Magazine :: The Inside Track to East Africa’s Economies - Kenya: Press Releases: KCB Extends Banking Hours

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Kenya: Press Releases: KCB Extends Banking Hours

Thursday, 16 July 2009

KCB customers this week began to enjoy long banking hours after the bank reviewed its opening hours. Beginning 13 July 2009, all KCB branches will open at 8.30 a.m. and close at 4 p.m. on weekdays and 8.30 a.m. to 12.00 p.m. on Saturdays. Sarit Centre branch will, however, open till 6.30 p.m. on weekdays and 4.00p.m. on Saturdays.

“The purpose of these extended banking hours is to give enhanced convenience to our customers who now have more time to concentrate on their businesses and still make it to their KCB branch for banking services,” said Peter Munyiri, KCB Deputy Chief Executive for Group Businesses.

Munyiri said many KCB customers ran their businesses well into the afternoon and were finding the old opening hours an impediment to their daily banking arrangements. “Our customers can now either come early in the morning before they open their businesses or later in the afternoon after concluding the day’s work,” said the Deputy Chief Executive.

The new working hours are effective across the bank’s 159 outlets in Kenya and are expected to change the banking patterns of most of KCB’s customers due to added flexibility. The bank will, however, remain closed on Sundays and public holidays.

Munyiri reiterated that KCB will continue to review its operating procedures, products and services in order to enhance customer value and create lasting relationships with its customers. “Our new core banking system has now stabilized giving us the opportunity to focus on developing appropriate technology-driven products to meet the needs of our modern customers,” he added.

This week, KCB launched a customer focus week to enable the bank interact with customers in order to obtain feedback that will inform future service improvements.

KCB is East Africa’s largest commercial bank with over 180 outlets and a balance sheet of over KES170bn. It operates in Kenya, Uganda, Tanzania, South Sudan and Rwanda

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